Mystery Shopper Info
What is mystery
Speech through feet is the way that customers verbalize their complaints
about product quality and service. Customer complaints often go undetected
by business owners and management teams. An establishment that takes a
proactive approach will employ Mystery Shoppers to identify deficiencies
related to product quality and service. Mystery Shoppers patronize a business
as a normal customer. They partake of the product offered, interact with
staff and observe the environment. This process is often referred to as
a "shop". When the shop is complete, the mystery shopper will
complete a comprehensive evaluation of everything that they experienced.
What's in it for
The most common compensation for shoppers is reimbursement for expenses.
The fine dining meal or round of golf that you enjoyed cost you nothing.
Some shops also include direct compensation.
Should I become
a mystery shopper?
is not difficult, but it involves more than getting a free meal and filling
out a form. The shopper must offer no hint of his or her true purpose.
As a result, any form of note taking or tape recording is not allowed.
Shoppers must have a certain eye for detail. You must be able to remember
names, products and environmental factors. Client reports are often comprehensive
and detailed. Poor shops are easy to spot. Reimbursement is often based
on quality and completeness. Mystery Shoppers must be objective. Mystery
Shopping will not make you rich but good shoppers can do well. A good
Mystery Shopper is not too busy to accept a short notice shop. The best,
most available shoppers get the best shops.
How do I become
a mystery shopper?
and Surveys offers many types of shops all over the US and in the UK including
Golf, Dining, Entertainment and Hotel/Motel. To become a MSSurveys Mystery
shopper, fill out the Mystery Shopper Application Form.
That's all that you will need to do. We offer shops primarily by email
based on your location. Immediate response to any offered shop is essential....first
come first served!